Returns & Exchanges
At FreebirdTM, we want you to love your beauty routine, which is why we offer a 30-day window for returns or exchanges on all products. If a formula isn't the perfect fit for your skin, our hassle-free process ensures you find your glow without the stress.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your inbox; simply print it out and attach it to your original packaging.
Drop Off Package
Hand your package to the designated carrier or drop it off at any authorized shipping location within 7 days of receiving your label.
Receive Refund or Credit
After our warehouse inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing